Remote · Philippines
U.S. Live Chat Specialists earn $38K–$50K/year. StaffWiz provides live chat outsourcing with dedicated chat professionals who deliver real-time customer engagement, lead qualification, and on-brand responses every time — for up to 70% less.
Trusted by businesses around the world
What They Do
Your chat support outsourcing specialist is always-on — engaging visitors, qualifying leads, and resolving questions in real time before they click away.
Proactively engage website visitors and app users with personalized, on-brand chat messages that convert browsers into buyers.
Ask the right discovery questions, score leads in real time, and route hot prospects directly to your sales team with full context.
Outsource live chat support to resolve common product and service questions instantly through chat without requiring customers to call or email.
Capture lead data, tag conversations, and sync chat history directly to HubSpot, Salesforce, or your CRM via integration.
Maintain sub-60-second first response times. Monitor queue and ensure every chat is picked up within your defined SLA window.
Track volume, response times, resolution rates, and CSAT scores. Report weekly on chat performance and areas for improvement.
Two Ways to Hire
Both options give you access to the same high-quality, pre-vetted Filipino live chat specialists. Choose the model that works best for your resources, capabilities and preferences.
We recruit. You hire and manage.
We recruit, employ and support.
How It Works
A simple, transparent process to get you the right talent — fast.
You share your requirements.
We find and vet qualified candidates in the Philippines.
You meet shortlisted candidates and choose who you want.
Hire directly or through Managed EOR.
What Clients Say
Businesses already growing with StaffWiz talent.
StaffWiz has been instrumental to the growth of our organization. I was skeptical at first — now I believe in the greater global economy. One of the best decisions we’ve ever made.
My StaffWiz transcriptionists are the BEST. Very knowledgeable in medical terminology and dependable. I wouldn’t hesitate to bring on another StaffWiz MT.
My law firm needed customer support reps for immigration inquiries. StaffWiz found a great team for us — fast, smooth, and we are very happy with them.
FAQ
A remote Live Chat Specialist handles real-time customer engagement, lead qualification, issue resolution via chat, chat-to-CRM logging, instant response and SLA management, and chat analytics and reporting.
The one-time Direct Hire success fee is 20% of the candidate’s first-year base salary. StaffWiz sources, screens and interviews candidates and presents a shortlist. You pay only if you hire — no hire, no fee — and there is no ongoing StaffWiz fee.
Qualified candidates are typically presented within 7–14 days of receiving your requirements.
Yes. Both Direct Hire and Managed EOR include a 90-day replacement guarantee — if your hire isn’t the right fit within 90 days, we find a replacement at no additional cost.
StaffWiz Live Chat Specialists are vetted on Intercom, Drift and LiveChat, Crisp, Tidio and Zendesk Chat, and HubSpot and Salesforce CRM.
Yes. With Managed EOR, StaffWiz recruits, employs and supports your Live Chat Specialist in the Philippines. Pricing starts from $1,297 per month, all-in — covering salary, payroll taxes, benefits, HR management, tools and our placement and management service.
Yes. StaffWiz places professionals across administrative, customer service, marketing, finance and accounting, legal, healthcare, real estate and technology roles. Browse all roles
Get Started Today
Let a dedicated Live Chat Specialist handle your outsourced live chat support, qualify your leads, and resolve issues in real time — at up to 70% less than a U.S. hire.
20% success fee · No hire, no fee · No ongoing StaffWiz fee
Compare typical salaries so you can see the potential savings of hiring in the Philippines.
Typical range for qualified professionals in the Philippines.
Estimated comparable base salary for this role in the United States.
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Difference between estimated local-market and Philippines base salaries.
No obligation to hire · 90-day replacement guarantee
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Make a qualified business introduction and earn $200 when they become a paying StaffWiz client.
This is an estimated benchmark based on the selected role and available market data. Final compensation may vary based on experience, qualifications, and hiring requirements.
Our StaffWiz team will review your hiring requirements and follow up with you shortly.
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