Schedule and coordinate telehealth appointments for patients
Provide patients with instructions for accessing virtual platforms
Troubleshoot basic technical issues before and during appointments
Maintain patient records and ensure HIPAA compliance
Support healthcare providers in managing daily telehealth operations
Familiarity with telehealth platforms (e.g., Doxy.me, Zoom for Healthcare, Teladoc)
Strong communication and customer service skills
Basic technical troubleshooting abilities
Organizational skills to manage scheduling and follow-ups
Knowledge of healthcare privacy standards (HIPAA)
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