Remote · Philippines
U.S. Customer Support Reps earn $40K–$55K/year. StaffWiz places accent-neutral, professionally trained remote customer service reps who handle tickets, calls, and live chat — for up to 70% less.
Trusted by businesses around the world
What They Do
Your customer service representative remote hire is the front line of your brand — resolving issues, building loyalty, and keeping customers coming back.
As a remote call center representative, handle customer inquiries via phone, email, and live chat with empathy and efficiency. Resolve issues on first contact whenever possible.
Log, categorize, and prioritize support tickets in Zendesk, Freshdesk, or Gorgias. Maintain SLAs and ensure no ticket goes unanswered.
Record every interaction accurately in HubSpot or Salesforce. Keep customer history clean for seamless team handoffs.
Diagnose problems, apply solutions, and escalate complex cases to the right team — always with clear documentation and timely follow-through.
Engage customers in real time through chat platforms. Deliver fast, on-brand responses that resolve questions without escalation.
Follow up post-interaction, collect satisfaction feedback, and flag recurring issues to help improve products and processes.
Two Ways to Hire
Both options give you access to the same high-quality, pre-vetted Filipino customer support representatives. Choose the model that works best for your resources, capabilities and preferences.
We recruit. You hire and manage.
We recruit, employ and support.
How It Works
A simple, transparent process to get you the right talent — fast.
You share your requirements.
We find and vet qualified candidates in the Philippines.
You meet shortlisted candidates and choose who you want.
Hire directly or through Managed EOR.
What Clients Say
Businesses already growing with StaffWiz talent.
StaffWiz has been instrumental to the growth of our organization. I was skeptical at first — now I believe in the greater global economy. One of the best decisions we’ve ever made.
My StaffWiz transcriptionists are the BEST. Very knowledgeable in medical terminology and dependable. I wouldn’t hesitate to bring on another StaffWiz MT.
My law firm needed customer support reps for immigration inquiries. StaffWiz found a great team for us — fast, smooth, and we are very happy with them.
FAQ
A remote Customer Support Representative handles inbound and outbound support, ticket management, CRM documentation, issue resolution and escalation, live chat and messaging support, and customer satisfaction and CSAT.
The one-time Direct Hire success fee is 20% of the candidate’s first-year base salary. StaffWiz sources, screens and interviews candidates and presents a shortlist. You pay only if you hire — no hire, no fee — and there is no ongoing StaffWiz fee.
Qualified candidates are typically presented within 7–14 days of receiving your requirements.
Yes. Both Direct Hire and Managed EOR include a 90-day replacement guarantee — if your hire isn’t the right fit within 90 days, we find a replacement at no additional cost.
StaffWiz Customer Support Representatives are vetted on Zendesk, Freshdesk and Gorgias, HubSpot and Salesforce CRM, RingCentral and Aircall VoIP, and Intercom and Drift live chat.
Yes. With Managed EOR, StaffWiz recruits, employs and supports your Customer Support Representative in the Philippines. Pricing starts from $1,297 per month, all-in — covering salary, payroll taxes, benefits, HR management, tools and our placement and management service.
Yes. StaffWiz places professionals across administrative, customer service, marketing, finance and accounting, legal, healthcare, real estate and technology roles. Browse all roles
Get Started Today
Let a trained remote customer service representative handle your tickets, calls, and chat — at up to 70% less than a U.S. hire.
20% success fee · No hire, no fee · No ongoing StaffWiz fee
Compare typical salaries so you can see the potential savings of hiring in the Philippines.
Typical range for qualified professionals in the Philippines.
Estimated comparable base salary for this role in the United States.
We don’t have a comparable salary for this role in the United States yet.
Difference between estimated local-market and Philippines base salaries.
No obligation to hire · 90-day replacement guarantee
Know someone who needs great talent?
Make a qualified business introduction and earn $200 when they become a paying StaffWiz client.
This is an estimated benchmark based on the selected role and available market data. Final compensation may vary based on experience, qualifications, and hiring requirements.
Our StaffWiz team will review your hiring requirements and follow up with you shortly.
Book My Free 15-Minute CallCopy the link to share anywhere.
Help Other Business Owners Make Smarter Hiring Decisions
This free calculator can help them compare salaries and recruiting costs for a wide range of roles in the Philippines.