● Respond to customer inquiries via phone, email, or chat
● Provide accurate information about products and services
● Resolve complaints and escalate issues when necessary
● Document customer interactions in CRM systems
● Maintain a positive, professional, and friendly attitude
● Excellent verbal and written communication skills
● Experience with helpdesk tools (e.g., Zendesk, Freshdesk)
● Strong problem-solving and conflict-resolution abilities
● Patience and empathy in handling customer concerns
● Ability to multitask and manage high volumes of inquiries
Staffwiz helps startups and growing businesses build high-performing remote teams—without the high costs. Our fully managed staffing solution covers sourcing, payroll, and HR for roles like customer service, sales, admin support, bookkeeping, marketing, and IT. Get the same quality talent as local hires—at up to 70% less.